Shipping Policy
Last updated: December 4, 2025
🚚 Free Shipping on Orders Over $175!
Enjoy free standard shipping worldwide on qualifying orders.
1. Shipping Destinations
TrackTCG proudly ships to:
- Worldwide: We ship internationally from Singapore to most countries
- Singapore & Asia: Fast regional delivery
2. Free Shipping Threshold
We offer FREE standard shipping on all orders over $175 USD worldwide. Orders under $175 will be charged a flat rate shipping fee at checkout.
- Free shipping is calculated based on the order subtotal after discounts
- Gift cards do not count toward the free shipping threshold
- Free shipping applies to standard shipping only; expedited options have additional costs
3. Processing Time
Orders are processed and shipped within 1-2 business days of payment confirmation.
- Business days are Monday through Friday, excluding Singapore public holidays
- Orders placed after 2:00 PM SGT may be processed the next business day
- During high-volume periods (new set releases, holidays, Black Friday), processing may take 2-3 business days
- Pre-order items ship when the product release date arrives
You will receive an email with tracking information once your order ships.
4. Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $5.99 (Free over $175) |
| Expedited Shipping | 2-3 business days | $12.99 |
| Priority/Express | 1-2 business days | $24.99 |
*Important: Delivery times are estimates and not guaranteed. Actual delivery may vary based on carrier performance, weather conditions, and other factors outside our control.
5. Shipping Carriers
We partner with reliable carriers to ensure your trading cards and collectibles arrive safely:
- SingPost (Singapore Post) - Standard and registered mail
- DHL - International express options
- FedEx - International express options
The specific carrier is selected based on package weight, dimensions, destination, and shipping speed selected.
6. Order Tracking
All orders are shipped with tracking. Once your order ships, you will receive an email containing:
- Tracking number
- Carrier information
- Direct link to track your package
- Estimated delivery date
You can also track your order by logging into your TrackTCG account and viewing your order history.
7. Packaging & Protection
We understand the value of your collectibles. All orders are carefully packaged to ensure safe arrival:
- Trading card products are wrapped in protective materials
- Booster boxes ship in sturdy cardboard boxes with adequate padding
- Graded cards (PSA/BGS) receive additional protection and insurance
- Fragile items are marked accordingly
- Orders over $100 are shipped with signature confirmation for security
8. Preorder Refund & Cancellation Policy
Effective Date: January 22, 2026
1. Preorder Agreement
By placing a preorder on TrackTCG, you acknowledge and agree that:
- The item is not yet released or in stock
- Your purchase reserves inventory and commits us to distributor allocation
- Preorders involve immediate, non-recoverable costs, including payment processing, allocation commitments, and administrative handling
2. Preorder Cancellation (Before Shipping)
You may cancel any preorder for a full refund at any time before the item ships. To cancel, email support@tracktcg.online with your order number. Refunds are processed within 3-5 business days to your original payment method.
3. After Shipping
Once a preorder has shipped:
- The order is considered fulfilled
- Cancellations are no longer possible
- Approved returns (if any) are subject to:
- Return shipping paid by the customer
- Inspection upon receipt
- A restocking fee of up to 20%
4. Estimated Ship Dates & Delays
- All preorder listings include estimated ship dates, which are not guaranteed
- Manufacturer, distributor, or logistics delays do not automatically qualify for refunds
- We will provide updates when available
- Refund requests due to delays are reviewed case by case
5. Damaged, Incorrect, or Missing Items
If you receive an item that is damaged, incorrect, or missing:
- Contact us within 7 days of delivery
- Include your order number and clear photos of the item and packaging
- Approved resolutions may include:
- Replacement
- Store credit
- Refund (at our discretion)
6. Trading Card Products & Sealed Items
For trading card products, including sealed booster boxes, cases, and packs:
- Opened items are not eligible for refunds
- Sealed returns must be unopened and in original condition
- Items returned in altered or opened condition will not be refunded
7. Payment Disputes & Chargebacks
- Customers are encouraged to contact TrackTCG before opening a PayPal dispute
- Filing a dispute does not automatically waive applicable non-refundable fees
- If PayPal rules in the customer's favor, refunds will be issued according to PayPal Buyer Protection policies
- Abuse of disputes may result in refusal of future service
8. Digital Products (If Applicable)
All digital products and digital content are final sale once delivered or accessed.
Contact Information
9. Backorders
Occasionally, items may go out of stock after an order is placed. We will notify you of any delays and provide options including waiting for restock or receiving a full refund.
10. Lost or Damaged Packages
Lost Packages: If your package appears lost:
- Contact us within 7 days after the estimated delivery date
- We will open an investigation with the carrier
- If the package is confirmed lost, we will issue a replacement or full refund
Damaged Packages: If your package arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the damaged packaging and contents
- Do not discard the packaging until the claim is resolved
- We will work with the carrier to file a claim and provide a replacement or refund
11. Address Accuracy
Please ensure your shipping address is accurate and complete, including:
- Full name
- Street address (including apartment/suite number if applicable)
- City, State/Province, and ZIP/Postal Code
- Phone number (required by carriers for some deliveries)
TrackTCG is not responsible for packages delivered to incorrect addresses provided by the customer. Additional shipping charges may apply for address corrections or reshipment.
12. Order Modifications
Need to change your shipping address or cancel an order?
- Contact us within 1 hour of placing your order at support@tracktcg.online
- Once an order has been processed or shipped, we cannot make changes
- Shipped orders requiring address changes must go through the carrier (additional fees may apply)
13. Contact Us
For shipping inquiries, please contact us:
TrackTCG
5 Pennsylvania Plaza 19th Floor
New York, NY 10001, USA
Email: support@tracktcg.online
Phone: (559) 257-5808
Hours: Monday - Friday, 9:00 AM - 5:00 PM SGT | Saturday, 10:00 AM - 2:00 PM SGT | Sunday: Closed